Privacy Policy
Last updated: October 18, 2025
This Privacy Policy explains how NAVIN (“we”, “us”, or “our”) collects, uses, and protects personal data in the course of providing B2B marketing consultancy services through our website https://navin.be (the “Website”) and through direct client interactions. It applies to business clients, potential clients, suppliers, and partners within the European Union and is compliant with the General Data Protection Regulation (GDPR) and the Belgian Data Protection Act.
1. Data Controller
NAVIN
Registered Address: Ridder Van Ranstlei 48, Mortsel, Belgium
Email: privacy@navin.be
Website: https://www.navin.be
NAVIN determines the purposes and means of processing all personal data collected through our Website and business operations
2. Scope of Application
This Privacy Policy applies to:
• Personal data collected via our Website, contact forms, and digital campaigns.
• Information shared with us during business development, client relationships, or service delivery.
• Third-party integrations used for analytics, CRM, prospecting or marketing performance tracking.
(For details of cookies and tracking technologies, see our Cookie Policy.)
3. Data We Collect
We collect only the data necessary for B2B interactions and service delivery, including:
• Identification details: name, role, company name, VAT number.
• Professional contact details: email address, phone number, and company address.
• Business correspondence: emails, proposals, project details, or meeting notes.
• Technical and marketing data: analytics data, Leadfeeder company identification, campaign engagement, and CRM interactions.
• Financial data (for clients only): invoicing and payment records.
We do not intentionally collect sensitive personal data (e.g., health or political information).
4. Purpose of Processing
NAVIN processes data only for specified, legitimate business purposes, including:
a. Client relationship management – to handle inquiries, proposals, contracts, and projects.
b. Service delivery – to perform consultancy work and maintain communication during engagements.
c. Prospecting and outreach – to identify and contact business prospects likely to benefit from our services.
d. Marketing communications – to send insights, updates, and offers relevant to your business.
e. Analytics and performance – to evaluate the effectiveness of campaigns and improve our services.
f. Legal and administrative compliance – to manage accounting, taxation, and legal obligations.
5. Legal Basis for Processing
Depending on the context, NAVIN relies on one or more of the following legal bases:
• Contractual necessity: processing required to fulfil agreements or pre-contractual steps.
• Legitimate interest: maintaining business relationships, pursuing commercial objectives, and ensuring IT security.
• Consent: obtained where required (e.g., for marketing emails or cookie tracking).
• Legal obligation: meeting national and EU regulatory requirements.
You may withdraw consent or object to processing based on legitimate interests at any time.
6. How We Collect Data We collect
• Directly from you through contact forms, email exchanges, event participation, or meetings.
• Indirectly via our analytics and marketing systems, such as Google Analytics, Microsoft Clarity, and Leadfeeder.
• From publicly available professional sources, such as LinkedIn or company websites.
7. Data Retention
We retain personal data only as long as necessary for business or legal reasons:
• Business leads: up to 5 years after last contact.
• Client files: up to 10 years after contract completion (accounting compliance).
• Marketing data: until you withdraw consent or unsubscribe.
• Contact form submissions: as long as relevant for relationship management or ongoing discussions.
Data is securely deleted or anonymized after the applicable retention period.
8. Data Sharing with Third Parties
We share personal data only when necessary for operational efficiency. These parties act as processors or service providers under GDPR- compliant contracts:
• Website analytics and tracking: Google, Microsoft (Clarity), Leadfeeder (Dealfront).
• Advertising networks: LinkedIn, Meta, and Google for marketing measurement.
• Hosting, email, and CRM systems: for secure storage and communication.
• Accounting and legal partners: for business and tax compliance.
We never sell or lease your personal data to third parties.
9. Data Security
NAVIN implements technical and organizational measures to safeguard your data, including:
• Encrypted HTTPS connections and secure email protocols.
• Regular system audits and password policies.
• Restricted access for authorized personnel only.
• Encrypted backups stored within the EU.
All partners and processors are required to maintain high security standards.
10. International Data Transfers
When data is processed outside the European Economic Area (EEA), particularly by service providers such as Google, Microsoft, or Meta, we ensure protection through:
• Standard Contractual Clauses (SCCs) approved by the European Commission, or
• Adequacy decisions confirming equivalent data protection levels.
11. Your Rights Under GDPR
You have the following rights regarding your
• Access: obtain details of your personal data held by us.
• Rectification: correct inaccurate or incomplete data.
• Erasure (“right to be forgotten”): request deletion under applicable conditions.
• Restriction: limit data use to specific circumstances.
• Portability: receive data in a structured, machine-readable format.
• Objection: oppose processing based on legitimate interests or direct marketing.
• Withdraw consent: stop processing where consent was previously given.
Requests can be submitted via email privacy@navin.be. If you believe your data protection rights have been violated, you can contact the Belgian Data Protection Authority (GBA/APD):
Belgian Data Protection Authority Rue de la Presse 35, 1000 Brussels
Email: contact@apd-gba.be
Website: https://www.dataprotectionauthority.be
12. Links to Other Policies
Please refer to our Cookie Policy for detailed information on:
• The cookies and analytics tools we use
• Consent procedures
• Instructions for managing or withdrawing consent
13. Updates to This Privacy Policy
NAVIN may update this Privacy Policy periodically to reflect changes in technology, regulation, or business operations. The most recent version will always be published on our Website, with the effective date clearly stated above.
14. Contact Us
For questions or to exercise your GDPR rights, please contact:
Email: privacy@navin.be
Website: https://navin.be